The American Teleservices Association plans to introduce new self-regulatory standards for its members to address consumer concerns and minimize legislation imposed on the industry.
The new best practices from the ATA’s Self-Regulatory Organization will take into account existing state and federal laws along with standards to provide improved customer service.
The teleservices industry includes call centers, users of telemarketing, consultants, trainers and suppliers. The ATA, Indianapolis, represents more than 4,000 contact centers employing 1.8 million-plus teleservices professionals.
The first draft of these industry standards will be made public April 22-25 during the ATA’s 2007 Washington Summit at the Hyatt Regency Crystal City.
An estimated 300 delegates are expected to attend the event, including executives, government affairs officers, lawyers and compliance personnel.
Attendees will have a chance to offer feedback.