Newgistics Inc., a provider of returns management services for direct retailers, announced yesterday that footwear company Aerosoles has selected its SmartLabel service to enhance Aerosoles' customer support program.
The announcement was made at the Annual Catalog Conference in San Francisco yesterday.
Aerosoles, Edison, NJ, will implement the SmartLabel service for its catalog and online customers beginning this month.
Newgistics' SmartLabel service includes a pre-paid, pre-addressed return shipping label on the customer's packing slip received with merchandise. SmartLabel's barcode links the package to the customer's invoice and provides package visibility to Aerosoles early in the returns process.
Newgistics, Austin, TX, also announced at the conference that Richard Marcus, former CEO of Neiman Marcus, has joined its SmartLabel Advisory Board. He is the first board appointee of the newly created SmartLabel Advisory Board. It will be made up of industry leaders who lend their insights and expertise to ensure SmartLabel continues to gain momentum as the fastest growing retail return management service.