RMH Teleservices has won an expanded contract with Aegon Direct Marketing Services and will invest $5.2 million this year in its call centers to handle increased workload, the teleservices agency said last week.
The added work will be performed at RMH's call centers in the United States and Canada. RMH will invest money in hiring and training new agents, adding senior management and licensing additional insurance agents.
Aegon Direct Marketing is a division of Aegon, a worldwide insurance group, which derives 90 percent of its core business from life insurance, pension, savings and investment products. Aegon's direct marketing division recently expanded with its purchase of J.C. Penney's direct marketing division in June 2001.
RMH, Bryn Mawr, PA, has been doing business with Aegon Direct Marketing for 18 years. Aegon represented approximately 10 percent, or $5.9 million, of RMH's revenues in the fiscal first quarter of 2002, which ended Dec. 31.
Further information about the nature of the work RMH will perform for Aegon Direct Marketing was not disclosed. Earlier this month, Aegon ceased receiving outbound telemarketing services in North America from ICT Group, which said it was seeking other clients in order to diversify its client base.
