Thomas Mueller, global director and practice leader of customer experience at Siegel+Gale, discusses ways to engender loyalty.
A criminal accessed Zappos consumer account information, the online retailer said in a Jan. 15 blog post.
Kenshoo, an international vendor that provides a search engine marketing platform, named Aaron Goldman its CMO on September 13.
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Retailers' Thanksgiving Day sales pitches came in heavy via email.
Key passages from the mailing industry's anti-exigency appeal to the Postal Regulatory Commission.
The fast casual restaurant chain relies on digital to drive in-store traffic and sales for its seasonal menu.