Yahoo Selects Kana to Provide Customer E-mail Software

Share this article:
Yahoo, Santa Clara, CA, yesterday selected Kana Communications, Redwood City, CA, to provide software for the management of its online user e-mail.


Kana Response, a Web-based customer service software, will be used across Yahoo's online customer communications services. The software will enable Yahoo representatives to respond faster to online user e-mail.


"We chose Kana because they share our commitment to high-quality customer care and service," said David Pollay, senior director at Yahoo's customer care department. "Kana's team of professionals have provided several Yahoo departments with the ability to handle customer communication for our millions of users in an easy and effective manner."
Share this article:
close

Next Article in Digital Marketing

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Digital Marketing

Is the Next Mobile Already at Hand?

Is the Next Mobile Already at Hand?

Researchers quibble about just how big the Internet of Things is going to be, but a new report says it's going to be huge and that marketers need to pay ...

Sony Brings Data to Outdoor Advertising

Sony Brings Data to Outdoor Advertising

Norwegian moviegoers got front-row seats when Sony took dynamic digital ads off the Web and into theaters.

Ramp Introduces Video Platform for Marketers

Ramp Introduces Video Platform for Marketers

The cloud-based platform syncs with marketing automation and capitalizes on user behavior to extend view times.