Witness, Blue Pumpkin in Integration Pact
Witness Systems Inc. and Blue Pumpkin Software Inc. Friday said they formed an agreement to co-market and integrate their software solutions, which are used by contact centers for agent monitoring and scheduling, respectively.Customers who use the integrated systems will be able to import data from the Blue Pumpkin PrimeTime software directly into Witness Systems' eQuality Analysis solutions to compare forecasted agent activity against agent performance goals.
Blue Pumpkin, Sunnyvale, CA, makes software that gathers data on call volumes and uses it to generate schedules for call center personnel. Witness, Atlanta, makes recording systems that allow managers to monitor agents' phone calls.
