What Susan Boyle means for DM

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I was so blown away by the Susan Boyle video on YouTube (haven't seen it? Come on, it has 20 million views! Click here) that I feel like there must be a way to link the Scottish songstress's amazing feat -- think you could stand in front of a laughing, jeering crowd (not to mention Simon Cowell) and pull that off? -- to the challenges DM marketers face every day. Clearly, the moral of the Susan Boyle story is, "don't judge a book by its cover." But it's also about overcoming stereotypes -- Boyle dressed like a dowdy, aging British housewife, prompting laughter, but she sang like a young, beautiful songbird to the background noise of jaws dropping.

Well, there are plenty of stereotypes about DM -- that it's only direct mail, and junk mail at that; that it's not creative; that it's "traditional" and "old-school." Of course, DM practitioners know the truth -- that the science of DM is what makes up the "hot" digital marketing of today; that DM encompasses a vast variety of one-to-one sectors; and that today's CMO's do not consider DM to be old-school in the least -- instead, it is appreciated as a measureable, results-driven practice.

It's all about being appreciated for what you do best -- and as you'll see in my editorial in Monday's issue of DMNews, it's clear that today's DM is far from dowdy.
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