West TeleServices Adds iCare e-Solutions

Share this article:
West TeleServices Corp., Omaha, NE, a provider of outsourced customer services, on. Jan. 11 unveiled its new iCare platform for customer care on the Internet.


iCare provides real-time interaction tools that can be integrated into West's customer care program to support clients' Web sites.


West said the iCare product is the first in a series of strategic initiatives the company plans to announce this year to increase its activity in the e-commerce arena.
Share this article:

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Digital Marketing

Microsoft Set to Overtake Yahoo in Ad Revenues

Microsoft Set to Overtake Yahoo in Ad Revenues

Marissa Mayer can take credit for reversing ad declines. Still, her company will fall out of digital's Top 3 by year's end, according to eMarketer.

Oracle Announces Enhancements to its Marketing Cloud

Oracle Announces Enhancements to its Marketing Cloud

It continues to integrate functionalities from BlueKai, Responsys, and Eloqua.

In the Age of Storytelling, Is the CTA Still Viable?

In the Age of Storytelling, Is the CTA ...

Marketers have always put calls-to-action in messaging, but research suggests that sequenced ads may be more effective.