West Debuts Speech Recognition Platform

Share this article:
Teleservices provider West Corp., Omaha, NE, has unveiled a new speech recognition system for use in customer service call centers.


The system, dubbed SpeechXchange, incorporates technology from Nuance in Menlo Park, CA, and Speechworks, Boston. West is using the speech recognition system in its network of 30 contact centers.


West showed off the new offering last week at V-World, Nuance's annual speech technology conference in San Diego. More information about the system is available at www.speechxchange.com.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.

Candidates Offer Change In The Form of Targeting

Candidates Offer Change In The Form of Targeting

A campaign for Ben Carson raised $2.8 million despite his lack of cooperation.

Target Names Retail Veteran Brian Cornell as CEO

Target Names Retail Veteran Brian Cornell as CEO

He leaves the top job at PepsiCo Foods to take the spot vacated by Greg Steinhafel in the aftermath of the data breach.