Vonage Picks Avaya for Tech Platform

Share this article:
Vonage America, the sales and services subsidiary of voice over Internet protocol telephone provider Vonage, selected call center technology from Avaya Inc., which made the announcement yesterday. Financial details were not disclosed.


Vonage said it was upgrading its call center technology to bolster its customer service in the increasingly competitive market of consumer VoIP phone service.


Avaya also said that it helped Vonage expand its call center volume capacity using SIP-based technology. SIP is a telecommunications protocol that promotes integration and interoperability between communications channels, including audio, video and instant messaging.


Vonage said the new call center technology platform has let it handle more calls, reduce wait times and improve customer satisfaction. When call volumes peak at a particular center, Vonage can shift the load to other parts of its call center network.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

News Byte: Comcast Expanding Global Ad Delivery Through Partnership

News Byte: Comcast Expanding Global Ad Delivery Through ...

Through a partnership with Adstream , Comcast's AdDelivery Service expands its footprint across the globe.

40 Under 40 2014: Nominations Are Now Open!

40 Under 40 2014: Nominations Are Now Open!

It's time to nominate the 2014 crop of young marketing luminaries for Direct Marketing News's 40 Under 40 Awards. The deadline is Friday, June 6, 2014.

News Byte: MediaCrossing Partners with ASL Marketing on Youth Marketing Tool

News Byte: MediaCrossing Partners with ASL Marketing on ...

The digital media trading firm and marketing database company aim to help marketers target 13 to 34 year olds.