USPS to Offer Telephone Change-of-Address Service This Fall
Once the Telephone Change of Address service is implemented, customers would be able to file their change of address orders by calling 1-800-ASK-USPS. A $1 fee will be charged to their credit cards to verify identity, much like the current practice for changes of address made online at USPS.com.
A 30-day pilot program was completed in July using sites in Dulles, VA, and Lake Mary, FL. More than 1,100 records were processed by phone.