USPS Rolls Out Software for Business Network

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The U.S. Postal Service's Business Service Network powered up a new software system this week that it said will improve customer service to major mailers.


Part of the postal service's sales arm, the Business Service Network is a nationwide network of service contacts that helps major mailers resolve local concerns. The network has relationships with all major mailers in the country and offers personalized service.


The Integrated Business Service Network will connect BSN users with sales and customer support members from operations and marketing, allowing customer service requests to be resolved quickly. National and premier customers soon will have access to iBSN 24 hours a day to enter and track service requests online.


"The purpose of iBSN is to provide state-of-the-art technology that helps us stay in touch with our customers and will enable the BSN to provide the highest level of customer service," said John Wargo, service and market development vice president, USPS.


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