USPS Rolls Out Software for Business Network

Share this article:
The U.S. Postal Service's Business Service Network powered up a new software system this week that it said will improve customer service to major mailers.


Part of the postal service's sales arm, the Business Service Network is a nationwide network of service contacts that helps major mailers resolve local concerns. The network has relationships with all major mailers in the country and offers personalized service.


The Integrated Business Service Network will connect BSN users with sales and customer support members from operations and marketing, allowing customer service requests to be resolved quickly. National and premier customers soon will have access to iBSN 24 hours a day to enter and track service requests online.


"The purpose of iBSN is to provide state-of-the-art technology that helps us stay in touch with our customers and will enable the BSN to provide the highest level of customer service," said John Wargo, service and market development vice president, USPS.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Direct Mail

Delivered: Birthday Deals Mailers

Delivered: Birthday Deals Mailers

What's in our mailbox this month: Birthday Deals. See which ones are good deals—and which ones you shouldn't deal with.

USPS Commissions Brain Research on Direct Mail

USPS Commissions Brain Research on Direct Mail

The Office of the Inspector General seeks neuroscientists to investigate human responses to digital and physical media.

Direct Mail Remains Impactful

Direct Mail Remains Impactful

Even in this prolific digital age, direct mail proves to be a strong tool for marketers. Standard mail volume is growing at 3% and marketers will spend $45 billion on ...