US Airways to Close CA Call Center; 560 to Lose Jobs

Share this article:
US Airways is expected to close its San Diego call center Oct. 19 resulting in the loss of 560 positions.


The closing is a result of the airline's companywide restructuring following the failure of its proposed merger with United Airlines.


The center handles inbound calls for flight reservations.


Some employees will be offered transfers to US Airways call centers in Dayton, OH; Indianapolis; Orlando, FL; Pittsburgh; Syracuse, NY; and Winston-Salem, NC. Calls to the center will be redistributed to other US Airways call centers, the company said.


Arlington, VA-based US Airways is cutting labor costs to try to revive profits that have suffered since the attempted merger with United. The airline also has cited declining corporate sales and expects its third-quarter operating loss will be double that expected by Wall Street.


The airline projects $439 million in annual operating gains from the first phase of the restructuring.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in News

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

App of the Week: CardsApp

App of the Week: CardsApp

The app lets users select loyalty cards on their phone or smartwatch to display QR codes at check out time.

Rakuten Marketing Moves to a Unified Platform

Rakuten Marketing Moves to a Unified Platform

Omni experience consolidates all channel offerings into a single platform and dashboard to provide better management of the customer funnel.

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.