US Airways Shuts Call Centers, Blames Lost Revenue

Share this article:
US Airways said it will close three more of its reservations call centers in response to plummeting revenues because of a decline in air travel in the wake of the Sept. 11 terrorist attacks.


Call centers will close in Dayton, OH, Indianapolis and Syracuse, NY. US Airways previously announced the closing of a San Diego call center.


The closings are part of US Airways' plan to lay off 11,000 employees, a work-force reduction of 23 percent. The number of employees from the closed call centers who would be let go was not disclosed.


The airline said it would send layoff notices this week to 80 percent of the call center employees to be dismissed, with the rest being sent in the coming weeks.


Laid-off call center workers will receive severance benefits, including medical coverage and travel benefits for a limited time, as will all US Airways employees affected by the cuts, the airline said.


Reservation call centers will remain open in Pittsburgh, Winston-Salem, NC, and Orlando.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US