US Airways Shuts Call Centers, Blames Lost Revenue

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US Airways said it will close three more of its reservations call centers in response to plummeting revenues because of a decline in air travel in the wake of the Sept. 11 terrorist attacks.


Call centers will close in Dayton, OH, Indianapolis and Syracuse, NY. US Airways previously announced the closing of a San Diego call center.


The closings are part of US Airways' plan to lay off 11,000 employees, a work-force reduction of 23 percent. The number of employees from the closed call centers who would be let go was not disclosed.


The airline said it would send layoff notices this week to 80 percent of the call center employees to be dismissed, with the rest being sent in the coming weeks.


Laid-off call center workers will receive severance benefits, including medical coverage and travel benefits for a limited time, as will all US Airways employees affected by the cuts, the airline said.


Reservation call centers will remain open in Pittsburgh, Winston-Salem, NC, and Orlando.


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