UPU Expects New Terminal Dues System to Improve Service
Terminal dues are the payments made to a destination country for the cost of delivering international mail.
In 2003, the UPU Terminal Dues Action Group finalized a pay-for-performance program that links terminal dues to the quality of service provided by industrialized countries.
By introducing incentives for quality performance and penalties for poor performance, the UPU Terminal Dues Action Group said the program should lead to improved service quality in industrialized countries that generate an estimated 80 percent of the world's international mail volume.
The UPU, Berne, Switzerland, is a United Nations specialized agency that regulates international postal services.
Melissa Campanelli covers CRM and database marketing for DM News.com. To keep up with the latest news subscribe to our free e-mail newsletter DM News Daily by visiting www.dmnews.com/newsletters