UPS testing return program with USPS

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UPS, the world's largest shipping carrier, is engaging in a five-month pilot program with the US Postal Service on returns for Internet retail purchases.

UPS Returns Flexible Access allows consumers, using a special package label, to return items shipped via UPS by plac­ing them in their own mailboxes for USPS pickup or dropping them at the post office or in postal collection boxes.

The labels will be pre-paid by the retail­er, who will decide whether to absorb the cost or charge back their customer. A UPS driver will pick the package up from the local post office and return it via the UPS ground network.

Berlin, WI-based Buyseasons Inc., which operates Buycostumes.com, an online seller of costumes and party supplies, is among the preselected Internet retailers participat­ing in the pilot.

The company's participation in the pilot program is “about getting an array of options to make [customers'] end-to-end experience with us more efficient,” said Terry Rowinski, VP of operations at Buyseasons. “It will be a win-win for both sides.”

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