Triton Re-Signs Convergys for Customer Care

Share this article:
Wireless communications provider Triton PCS has renewed a contract with Convergys for customer care for three years, Convergys said yesterday.

Convergys, Cincinnati, will continue to supplement Triton's customer care facilities in Richmond, VA, and Charleston, SC, during periods of peak inbound call volume. The value of the contract extension was not disclosed.

Triton has 860,000 subscribers and offers SunCom digital wireless service in 37 markets. Convergys has worked for Triton since 1998 and also provides billing services for the wireless company.

Covergys customer contact agents help Triton customers with new account activations and change of address requests, as well as perform credit checks and other inbound customer service activities.

Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Next Article in News

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

B2B Marketers Can Now Self-Serve Ads on Facebook Exchange

B2B Marketers Can Now Self-Serve Ads on Facebook ...

Sitescout's new integration with FBX opens up access to any size marketer, minus campaign spend minimums, according to the RTB company.

Day Two at DMA2014

Day Two at DMA2014

It was awards day in San Diego, with Teradata's Lisa Arthur being named Marketer of the Year, and Google Japan being feted for its direct mail prowess.

Today's Forecast: Chilly With a 10 Percent Lift in Parka Sales

Today's Forecast: Chilly With a 10 Percent Lift ...

The Weather Company launches a website offering marketers free advice on how to take advantage of shifts in the weather.