Free shipping and overnight delivery have become table stakes among e-commerce companies battling for holiday dollars, so failing to deliver as promised can have horrible repercussions.
A campaign for Ben Carson raised $2.8 million despite his lack of cooperation.
Because one data point is never enough.
Marketers who want to optimize performance must eliminate bad data—and, yes, it's possible to do so.
The U.S. Postal Service has become very good at closing and consolidating postal facilities.
"It's not a matter of 'one email a day is fine, but two emails a day is too much.'"
Marketers discuss the daunting task of—and potential solutions for—tracing sales back to mobile campaigns.
Experts weigh in on how marketers can leverage the increasing volume of social interactions to drive engagement and sales.
Incentives are one of the top methods marketers use to encourage customers to volunteer information.
Experts weigh in on the realities behind four email list hygiene myths.
6 preference center pros and cons that marketers should consider to improve the customer experience
Ultimately, the answer to the question of which metric is best for tracking content marketing performance is: It depends.
Load leveling aims to reduce overtime hours and promote safety for late-working letter carriers by spreading out the heavy volume of standard mail over the entire week.
M-commerce is changing the game for marketers by building a bridge between brick-and-mortar stores and online shopping.
The next wave of metrics for marketers will look at data that reveals customers' expectations, motives, and life experiences.
Marketing pundits share their top four game plans for Big Data.
Today's marketer needs to be digital, mobile, social, personal, and always on.
6 questions marketers can ask to determine if their marketing is customer-centric.
Marketers' constant hunt for insight can turn them into to data hoarders. Here are seven types of data that marketers stockpile but don't really need.
Marketers who use email triggers in their campaigns can spark precious, one-to-one digital conversations with customers.
Although some marketers will argue that virality is a kind of magic, there are strategic ways to increase the likelihood of your video's success.
Even the most data-centric marketers find it challenging to analyze a key mobile touchpoint: email.
Four data experts break down the do's and don'ts of how marketers can make the most of the data that's served to them directly.
The postal exigency saga continues. Direct Marketing News Senior Editor Al Urbanski breaks it down for you.
The Postal Regulatory Commission puts out its financial analysis ahead of its annual compliance report in the interests of "greater clarity, transparency, and accountability."
The Automated Housing Referral Network relies on data and multichannel marketing to cater to its niche military audience.
4 brands talk about what it takes to be a truly omnichannel retailer
The bad news? The 4.3% exigent rate increase is almost sure to endure. The good news? Mailers enlisted a stalwart defender of their cause on Capitol Hill.
Telling stories through data helps marketers identify problems (or recognize opportunities) and zero-in on a solution.
Unfortunately, there's no magic bullet to help you measure the impact of your content marketing. But strategy (versus "random acts of content") is essential.
Email is a mainstay for lead nurturing and customer retention. It can also be a powerfully effective channel for customer acquisition.
The caregiver site looks after customers' mobile needs by optimizing its emails for mobile.
The "yell-and-sell" TV ads from the early days of direct response haven't gone away. But DRTV advertising is evolving as much as other marketing channels.
With things heating up in D.C., marketers can't stand on the sidelines.
Here's what marketers should and shouldn't do after sending a flawed email and what they can do to avoid future mistakes.
Throughout Q4 2013, direct mailers fought to derail the 4.3% exigent postal rate increase that went into effect on January 28.
If you want to win the digital marketing wars of the future, you've got to start hacking, says Mondelez International's VP of global media.
We asked the experts to share their postal-survival checklist.
Some quick info hits to keep you up-to-date, including the percentage of U.S. shoppers who switch service providers due to poor customer experiences.
Here's a taxonomy of what social analytics means, what types of objectives marketers should set, and what they should look for when selecting analytics tools.
Customer listening should always be followed by analysis and action.
The availability of background and behavioral data is so wide that a growing number of companies are avidly segmenting.
Cookie blocking doesn't just affect advertisers; the change will also impact online marketers. With cookies out, new standards will arise.
When marketers hear the word "social," their minds immediately roll through a list of networks. But social isn't about networks; it's about consumer behavior.
Ron Stroman, Deputy Postmaster General of the USPS, maintains a firm belief that postal reform can be enacted by Congress in the coming months.
Marketers would have an easier job if segmenting customers were as simple as color-coding Skittles. But customers are human beings, which means segmentation is one complex science.
We sought the advice of several experts to provide you with proven practices to keep your email marketing out of the spam box.
With a bachelor's degree in engineering and a masters in computer science, Mead Johnson's Steve Surman is digital marketing's Mr. Inside. Here he tells what should be tossed outside.
The only other time the USPS asked for an exigent rate increase it was turned down by the Postal Regulatory Commission. This September Postal Board of Governors Chairman Mickey Barnett announced a request for a 4.3% exigent increase.
Marketing mix modeling has recently come under some criticism. Concerns are being raised that this strategy fails to be granular, comprehensive, or quick enough for today's marketing needs.
Funny thing about customers: They say one thing then do another. This can lead to conflict between attitudinal and behavioral data. And that can create a rift in aggregated customer data.
The debate continues on whether Gmail Tabs are good or bad for marketers.
The holiday shopping season begins earlier each year—and with it comes an increase in email marketing. How can you make sure your brand stands out?
Everyone's talking about Big Data, but are they talking about the right things?
Brands can now evaluate the implicit actions from remote customers and use the information to improve the efficacy of the online shopping experience.
Despite the passing of The Marketplace Fairness Act this past April in the Sentate, the bill faces a rough road in the House.
Fact: Most customers abandon their online shopping carts. So, what does a brand need do to get consumers buying?
Business tend to believe that churn occurs once a customer unsubscribes from a list but it might have been long before then.
If it ain't broke, don't fix it, the saying goes, and in the world of digital marketing that old quote refers to nothing if not welcome emails.
The fight for postal reform continues, and hope springs eternal.
There's no denying that marketers have a lot to say, but they're not always the ones consumers want to hear from.
Brands need to be mobile-aware. The question is: How does one budget for this necessary expense?
Just like their B2C counterparts, B2B marketers need to optimize email targeting to grab customers' attention, and fast.
The USPS has been actively developing tools and incentives designed to better connect direct mail and digital channels.
Email, the blast 'em out and collect the money standby of direct marketers, just got a lot more complicated.
Here are three brands using VoC techniques to build and maintain customer engagement.
Marketers need to solidify their content ideas before deciding on which social network their content will live.
It's relatively easy to engage customers on e-commerce websites when marketers know who those customers are, but what about customers who don't sign in?
Today's consumers is more likely watching TV with a tablet or a smartphone in their lap rather than a TV dinner.
In terms of audience retention and videos, one minute of video is worth 1.8 million words.
When the USPS announced in February a plan to eliminate mail delivery on Saturday, mailers approved.
Tracy Stokes is an unapologetic brand-builder. We asked for her account of accountability.
Creativity in the age of marketing accountability.
Customer loyalty and brand evangelism is all about engagement, whether you're a regional brand or a national corporation.
Concerning the future of the USPS, one thing is abundantly clear: It is going to change, sooner rather than later, and in significant fashion.
Here are three must-have data sets that every marketer should include in his or her email strategy.
Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.
The darlings in business today are the CMO and CIO. Only when they partner well will marketing insight truly come to light.
Building a list takes time and resources, but some experts say that buying the wrong list can cost businesses their reputation.
Nike and Charmin "market" by providing digitally enhanced services that build customer loyalty.
Marketers who use content as part of their marketing mix must ensure that their content is meaningful for their audience.
Officially, Kim Ann King is the CMO of Web optimization company SiteSpect, but King's really more like the "CMTO" due to her marketing-technology infused skill set.
Are you a marketer who's been pressured to get with the Big Data program but have no idea where to start? Read on.
When samples are energized by social media interaction and online engagement, they can command a premium price.
Forget visual only ads. If some mobile direct marketers have their way, consumers will be tapping posters, in-store signage, and even print ads in the near future using NFC.
As mobile technology develops, SMS and QR codes might begin to look like marketing dinosaurs when compared to newer tools like near field communication.
The challenges and opportunities of online content syndication.
The voice of the customer calls marketers to action at Barclaycard, Cross Country Home Services, and JetBlue.
In the ongoing search for a competitive edge, agencies are developing in-house solutions to avoid reliance on technology vendors and improve communication.
DRTV promoters and advertisers try a digital response alternative to phone numbers and URLs that can link them directly to the sale.
B2B marketing can be tricky business. One of its biggest challenges is that prospects can go underground for months at a time without actually losing interest.
It's a federal regulation that affects companies like Nimbus Games, a mobile game publisher for children primarily between the ages of four to nine.
Privacy experts tackle the leading privacy issues surrounding on- and offline customer data.
Marketers are getting sharper at attributing which online ad impressions lead to conversions.
Hosting content online can often leave brands with a dilemma: go for social or go for website traffic?
Privacy-centric consumers tend to be over 40 and educated, but can lift their angry voices up from any demographic sector if provoked.
Here's how retail outlets spell nightmare: S-H-O-W-R-O-O-M-I-N-G.
Fast food restaurants often market the dining experience as much as the food itself. Take Taco Bell, for example.
Using data to align marketers' perceptions with the actual customer experience.
Jeff Diskin, SVP of global customer marketing at Hilton Worldwide, must keep 34 million HHonors members happy and returning for repeat stays.
Company of the week
Data Services, Inc. meets the needs of today's data-driven marketer by providing front-end database management and data analytics platforms alongside our expertise in global contact data quality, database building and ongoing maintenance that comes with our 45+ years in business.
Spectrum Spatial attempts to make the world a small marketplace for B2B and B2C companies alike.
Intent, which tells you who, how, and when to target, is a common thread on the customer journey.
It's been a bad year for TV service providers.