Transparency throughout DM

Share this article:

As I prepare for my speaking gig at the DMA's annual show, I wonder if this is the year transparency becomes a leading topic of discussion in the direct marketing industry. We marketers need to be honest about the way we collect, use and protect the information consumers have given us, to preserve their trust and to build long-lasting relationships.

Consumers have shown they're willing to hand over everything from basic name, address and e-mail, to sensitive financial data such as stored bank and credit-card account numbers.

This concept of transparency in data collection and management is standard operating procedure now for successful e-mail marketers. Consumers are waking up to this idea that the companies they deal with hold a lot of information on them, too.

I would like to see this concept of transparency extend from the e-mail industry to the direct marketing industry as a whole. I invite my fellows in catalog and broadcast direct marketing to wander through the interactive pavilion at the DMA show and talk with us to see how we've been able to succeed with permission and transparency.

Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US