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Support Business Goals with Customer Experience Monitoring

Support Business Goals with Customer Experience Monitoring

Customer satisfaction is a key component of a successful business, whether that enterprise is brick-and-mortar or online.

Fast Facts: May 2013

Fast Facts: May 2013

Some quick info hits to keep you up-to-date, including the number of marketers who track social conversations.

Sleeping With Your Phone

Sleeping With Your Phone By

What was the first object you touched when you woke up this morning? My money's on your mobile phone.

Lifetime Customer Value Wins the Game Over Time

Lifetime Customer Value Wins the Game Over Time

The mass of data customers leave behind is of little value unless you unlock that insight and deliver back what is personally compelling to your buyer.

Connect the DM Dots

Connect the DM Dots

5 easy steps to identify the "real" influencers to target in your latest direct marketing campaign.

Adding Intelligence to the Mailstream

Adding Intelligence to the Mailstream By

On January 28 the USPS began requiring customers who use POSTNET barcodes to transition to new Intelligent Mail barcodes to retain their discounted pricing.

4 Components of a Complete Direct Mail System

4 Components of a Complete Direct Mail System

There are several essential components you must include in your marketing strategy if you want to construct a complete direct mail marketing system. Let's take a look.

3 Things Mobile Marketers Are Doing Wrong

3 Things Mobile Marketers Are Doing Wrong

Mobile marketing is the next big thing...but it's also still relatively nascent and mobile marketers are making mistakes.

Overlook This Data Issue and Lose Customers

Overlook This Data Issue and Lose Customers By

Don't get so distracted by Big Data that other challenges or opportunities go unheeded.

Feast your eyes on real-time holiday benchmark data

Feast your eyes on real-time holiday benchmark data By

IBM's holiday Benchmark is a seriously fine-tuned tracking machine and it'll be keeping diligent tabs on digital shopping trends throughout the Thanksgiving holiday.

Live from DMA2012: DMA launches institute to challenge regulation of consumer data

Live from DMA2012: DMA launches institute to challenge regulation of consumer data By

The Data-Driven Marketing Institute will advocate against data-regulating legislation and provide education for consumers.

Imitation is the sincerest form of flattery

Imitation is the sincerest form of flattery By

Facebook's Collection and Want Button give off a Pinterest vibe

Mobile tracking: Howie Schwartz, CEO, Human Demand

Mobile tracking: Howie Schwartz, CEO, Human Demand By

Human Demand CEO Howie Schwartz discusses the myths and realities of mobile tracking.

Will "Do Not Track" destroy online ads? Readers respond

Will "Do Not Track" destroy online ads? Readers respond

Readers respond to the August Gloves Off question: Will "Do Not Track" destroy online ads?

Do Not Track is a major point of discussion for marketers

Do Not Track is a major point of discussion for marketers By

W3C has been in talks about "Do Not Track" (DNT), but little, so far, has been resolved.

DRTV changes channels

DRTV changes channels

A multichannel approach provides a clearer picture of DRTV's potential.

Big Data, little privacy

Big Data, little privacy By

A congressional caucus on privacy has its gimlet eye trained on data brokers.

Marin Software to track paid search to in-store purchases

Marin Software to track paid search to in-store purchases By

Marin Software announced June 28 that it will begin using RevTrax, a company that tracks online paid search to in-store sales.

iTrack: Children

iTrack: Children By

Mobile app developer 24&7 is accused of illegally collecting children's personal info. For shame.

Marketing automation + CRM

Marketing automation + CRM

CRM and marketing automation are like peanut butter and jelly — they just go together.

Segment your customers to further drive engagement

Segment your customers to further drive engagement

Follow these few simple steps to get a good start on mining the value of your customer data.

Plug-ins: email marketing

Plug-ins: email marketing

Email marketing is no longer a one-to-many communications strategy. Our experts offer up their best advice to help marketers take advantage of consumer expectations.

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