In this week's Toolbox, experts discuss how to personalize your e-commerce site before the holidays, online data exchanges, managing customer experience and sending highly personalized e-mails.

In this week's Toolbox entries, Philip Delong of Daz Media covers using social media to generate leads. Also,Greg Osenga, of Hawkeye discusses a popular personalization tactic in the recession.

Getting customers on board with your mobile initiative, improving process for more sales and more

Experts discuss how to improve your reputation with Twitter, remain competitive in a slow economy and more.

Your social network can help with measurement issues, how to reply quickly to customers, understanding your media spend and more.

Experts offer opinions on loyalty, lead nurturing, technology and engagement.

Unleashing your Web site, what to look for in an online 
video RFP, how to weed out poor leads and e-mail tips in this week's edition of DMNews' Toolbox.

Incorporate keywords into press releases, remember that consumers prefer to be spoken to in their own language, don't fear a dialogue with consumers, and informercials are a good investment in the down economy.

Questions answered in this week's Toolbox: "With this current economic crunch, is social media a cost-effective approach to reach my target market?" "
What are some mistakes to avoid with online video?" "
What's the best way to market to millennials?"
 "How important is content and code when optimizing a Web site for search engines?
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