TietoEnator Wins Latvian Telecom Contract

Share this article:
Swedish IT consulting firm TietoEnator yesterday gained a new contract to maintain and provide consulting services for the call center system operated by Latvian telecommunications provider Lattelekom SIA.


TietoEnator, Stockholm, will maintain 24-hour inbound teleservices on Lattelekom's call center system as well as provide outbound sales telemarketing. Lattelekom operates three call centers in the Latvian cities of Cesis, Rezekne and Liepaja and has plans to connect a fourth call center in Riga to the main network in the near future.


The call centers handle contacts from an estimated 40,000 customers per day.


The agreement also calls for TietoEnator to begin implementation of a computer telephony integration system for Lattelekom, the installation of which began in 1999 in two phases. Sonera Technologies supplied telephone equipment and technology for the system.


Lattelekom is Latvia's largest telecommunications provider with about 4,750 employees and annual revenues of 245 million euros. The company serves 740,000 customers and subscribers.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

App of the Week: CardsApp

App of the Week: CardsApp

The app lets users select loyalty cards on their phone or smartwatch to display QR codes at check out time.

Rakuten Marketing Moves to a Unified Platform

Rakuten Marketing Moves to a Unified Platform

Omni experience consolidates all channel offerings into a single platform and dashboard to provide better management of the customer funnel.

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.