TietoEnator Wins Latvian Telecom Contract

Share this article:
Swedish IT consulting firm TietoEnator yesterday gained a new contract to maintain and provide consulting services for the call center system operated by Latvian telecommunications provider Lattelekom SIA.


TietoEnator, Stockholm, will maintain 24-hour inbound teleservices on Lattelekom's call center system as well as provide outbound sales telemarketing. Lattelekom operates three call centers in the Latvian cities of Cesis, Rezekne and Liepaja and has plans to connect a fourth call center in Riga to the main network in the near future.


The call centers handle contacts from an estimated 40,000 customers per day.


The agreement also calls for TietoEnator to begin implementation of a computer telephony integration system for Lattelekom, the installation of which began in 1999 in two phases. Sonera Technologies supplied telephone equipment and technology for the system.


Lattelekom is Latvia's largest telecommunications provider with about 4,750 employees and annual revenues of 245 million euros. The company serves 740,000 customers and subscribers.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

News Byte: Comcast Expanding Global Ad Delivery Through Partnership

News Byte: Comcast Expanding Global Ad Delivery Through ...

Through a partnership with Adstream , Comcast's AdDelivery Service expands its footprint across the globe.

40 Under 40 2014: Nominations Are Now Open!

40 Under 40 2014: Nominations Are Now Open!

It's time to nominate the 2014 crop of young marketing luminaries for Direct Marketing News's 40 Under 40 Awards. The deadline is Friday, June 6, 2014.

News Byte: MediaCrossing Partners with ASL Marketing on Youth Marketing Tool

News Byte: MediaCrossing Partners with ASL Marketing on ...

The digital media trading firm and marketing database company aim to help marketers target 13 to 34 year olds.