The Spiegel Group Plans to Eliminate Kansas Call Center

Share this article:
The Spiegel Group will eliminate 670 jobs when it closes its call center in Wichita, KS, in a little more than two months as a result of declining volume companywide.


The company made the announcement Tuesday at the call center.


Debbie Koopman, vice president, corporate and investor relations for The Spiegel Group, Downers Grove, IL, cited increasing efficiency as a result of advances in technology and the fact that consumers in greater numbers are shopping on the Internet.


The center opened in 1994 and is scheduled to shut down on May 17. It is one of five North American centers that service The Spiegel Group, which includes Spiegel, Newport News and Eddie Bauer catalogs. The company sells apparel, accessories and home furnishings through its catalogs. The company will maintain call centers in Hampton, VA, Bothell, WA, Rapid City, SD, and the Canadian city of St. John, NB.


"We did an analysis and looked at a number of factors," said Koopman, who did not quantify the decrease in volume. "Time zones that we're trying to cover and where our locations are, capacity, fixed costs [as well as] functions at that center and other centers were some of the key things."


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Multichannel Marketing

Wine.com Uncorks New Digital Marketing Opportunities

Wine.com Uncorks New Digital Marketing Opportunities

The online wine retailer's strategy incorporates different flavors and depths.

93% of Companies Are Ineffective at Cross-Channel Marketing

93% of Companies Are Ineffective at Cross-Channel Marketing ...

Companies point to a lack of resources as the most common reason for lackluster marketing integration, a study says.

Metal Mulisha Races Towards Customization

Metal Mulisha Races Towards Customization

The motocross apparel company boosts mobile and Web conversions through product recommendations and personalized search.