Telus Cuts 1,800 In Call Center Consolidation

Share this article:
Canadian telecommunications firm Telus said yesterday that it would close 38 contact centers, leading to the elimination of approximately 1,800 teleservices positions.


The move will reduce the company's call centers from 66 to 28. The closed call centers will be consolidated into facilities in the vicinities of Vancouver, Edmonton and Calgary, Telus said. The cutbacks will be complete by early next year, Telus said. The centers being closed provided operator, repair, collections, customer care and outbound telemarketing functions.


Telus also will close 33 of 40 retail stores in the provinces of Alberta and British Columbia.


According to Telus, most the eliminated workers will be offered early retirement and voluntary departure incentive programs. Depending on how many accept packages, the company may avoid the need for layoffs, Telus said.


Over the last 12 months, Telus has scaled back 1,000 management positions throughout the company. Combined with the consolidation announced yesterday, the cuts represent a 25 percent decrease in the company's workforce.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.

Bloomberg Names Bigley CMO

Bloomberg Names Bigley CMO

Communications chief Deirdre Bigley is appointed head of global marketing for the business and financial news company.

2014 Essential Guide to Omnichannel Marketing

2014 Essential Guide to Omnichannel Marketing

The 2014 Essential Guide to Omnichannel Marketing‚ÄĒeverything you need to know about Omnichannel, all in one spot. Read on for insight.