TeleTech Gains Brazilian Contract

Share this article:
TeleTech Holdings Inc., a teleservices agency, signed a five-year deal yesterday with Anatel, Brazil's federal telecommunications regulator, to provide inbound call support.


TeleTech will provide information to consumers and businesses about the Brazilian telecommunications, broadcast and Internet markets. It also will answer consumer calls about claims and disputes with telecommunications providers.


The majority of the 24-hour-seven-days-a-week service provided by the company will be conducted from a TeleTech call center. The company also will help manage and operate Anatel-owned facilities.


Anatel is hiring TeleTech as it prepares to participate in the deregulation of Brazil's telecommunications industry over the next few years. Further details about the agreement were not released.


TeleTech, Denver, has locations in 11 countries. It has 23,000 employees and operates 43 contact centers, 26 of them outside the United States.


Share this article:
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

Top 5 Spending and Investment Insights from Marketers

Top 5 Spending and Investment Insights from Marketers

Confidence in data-driven marketing led marketers to set high Q1 2014 goals.

MeritDirect Introduces Predictive Marketing Suite

MeritDirect Introduces Predictive Marketing Suite

New solutions include next logical product and customer lookalike modeling. The long-time direct marketing player announces it will open a San Jose office in September.

App of the Week: Refresh

App of the Week: Refresh

Cool or creepy? Refresh provides data that aims to help marketers and salespeople spark relevant in-person customer conversations.