TeleSpectrum to Acquire Customer Insites, Form New Division

Share this article:
Outsourced teleservices provider Telespectrum Worldwide Inc., King of Prussia, PA, said yesterday it has agreed to acquire Customer Insites Inc., a Silver Spring, MD, company that measures Web customers' satisfaction. TeleSpectrum plans to combine it with its existing customer satisfaction unit, Tarp, to form E-Satisfy.com. The financial terms of the acquisition were not disclosed.


TeleSpectrum also said it retained Merrill Lynch to help raise money for the expansion of E-Satisfy, which will have offices in Washington, DC, London and California. Also, Telespectrum said it would invest about $20 million this year in ChannelCare, its inbound customer service unit.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Opinions

App of the Week: RescueTime

App of the Week: RescueTime

RescueTime aims to help users become more focused and productive.

Defending Direct: Answers

Defending Direct: Answers

Miranda Bell knows her program will pay off but CEO Dasha Atwala says to nix it. What should she do?

The New Formula for CLTV

The New Formula for CLTV

Editor-in-Chief Ginger Conlon delves into the new formula for CLTV.