Tele-Response Center Adds CSR Seats

Share this article:
Tele-Response Center Inc., a direct response agency and outsourcer, expanded the number of seats in two of its call center operations.


The Philadelphia-based firm grew its hometown call center from 48 seats to 72 and its Weston, WV, location from 86 to 108. The third, in Parkersburg, WV, remains at 84.


"Tele-Response's growth has come from being able to provide integrated customer analytics, direct mail and compliance-driven teleservices work for its nonprofit and commercial accounts," said Jeffrey Plaut, vice president of sales and marketing at Tele-Response Center.


Agency clients include the Multiple Sclerosis Association of America, H&R Block Mortgage, Special Olympics of Pennsylvania and Aegis Mortgage.


The agency expects to increase revenue this year from helping clients comply with federal and state telemarketing regulations as part of integrated direct marketing programs.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Are You Really Ready for Customer Experience?

Are You Really Ready for Customer Experience?

Marketers can talk a good game about customer centricity, but actions speak louder than words.

Essentials in Content Marketing: Think like a best-selling author

Essentials in Content Marketing: Think like a best-selling ...

Imagine if all the electronic content thrown your way daily was actually printed on paper. To stand out from those piles of worthless pixels, you must offer your audiences intriguing ...

The Mobile-Email Marriage

The Mobile-Email Marriage

Marketers who considered leaving email at the altar are finding renewed passion for the channel as an ever-increasing number of customers triage, read, and click-through email on their smartphones.