Talisma Acquires eAssistTalisma, Bellevue, WA, a multichannel CRM solutions provider, said yesterday that it acquired eAssist, San Diego, a provider of customer service, support and marketing software.
Terms were not disclosed.
Talisma will continue to operate from its Bellevue headquarters. Dan Vetras will remain president/CEO while Jeff Canada, president/CEO of eAssist, will assist in merging the companies and act as an adviser to Talisma.
Talisma will incorporate eAssist's technology, intellectual property and customer base into its operations.
Talisma said the acquisition will enhance its CRM offering and let the company take better advantage of opportunities in the growing customer interaction management segment of the CRM market, a segment valued at $400 million and expected to reach nearly $1 billion by 2008, according to Gartner Research.