Sykes Wins CRM Contract with Euro ISP

Share this article:
T-Online, a European Internet services provider, has chosen CRM agency Sykes Enterprises to provide outsourced customer services, the companies announced yesterday.


Financial details of the agreement were not disclosed. Sykes will provide inbound call support, including technical support and customer service, to T-Online customers in Germany.


Sykes also will provide support for e-mail and fax communications from T-Online customers.


Sykes, Tampa, FL, operates 41 customer support centers and five fulfillment centers in North America, Europe, Latin America, Asia and Africa. T-Online serves 10 million customers in Germany, France, Spain, Portugal and Austria.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Candidates Offer Change In The Form of Targeting

Candidates Offer Change In The Form of Targeting

A campaign for Ben Carson raised $2.8 million despite his lack of cooperation.

Target Names Retail Veteran Brian Cornell as CEO

Target Names Retail Veteran Brian Cornell as CEO

He leaves the top job at PepsiCo Foods to take the spot vacated by Greg Steinhafel in the aftermath of the data breach.

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.