SureWest Selects InStranet Call Center Application

Communications provider SureWest, Roseville, CA, will implement InStranet Inc.'s call center productivity and self-service application in its customer-care contact centers, InStranet said yesterday.

Financial details of the agreement were not disclosed.

InStranet's Contact Centers In-Line application speeds service at centers by facilitating access to information, InStranet said.

Also, InStranet, Chicago, will present self-service options on SureWest's Web site to reduce inbound calls, InStranet said.

The application also provides analytics and reporting, letting SureWest track and measure content use.

This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions