SureWest Selects InStranet Call Center Application

Share this article:
Communications provider SureWest, Roseville, CA, will implement InStranet Inc.'s call center productivity and self-service application in its customer-care contact centers, InStranet said yesterday.


Financial details of the agreement were not disclosed.


InStranet's Contact Centers In-Line application speeds service at centers by facilitating access to information, InStranet said.


Also, InStranet, Chicago, will present self-service options on SureWest's Web site to reduce inbound calls, InStranet said.


The application also provides analytics and reporting, letting SureWest track and measure content use.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs: