SureWest Selects InStranet Call Center Application

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Communications provider SureWest, Roseville, CA, will implement InStranet Inc.'s call center productivity and self-service application in its customer-care contact centers, InStranet said yesterday.


Financial details of the agreement were not disclosed.


InStranet's Contact Centers In-Line application speeds service at centers by facilitating access to information, InStranet said.


Also, InStranet, Chicago, will present self-service options on SureWest's Web site to reduce inbound calls, InStranet said.


The application also provides analytics and reporting, letting SureWest track and measure content use.


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