Strong Call Center Technology Growth Forecasted

Share this article:
The amount of call center systems installed in centers around the country is expected to experience double-digit growth over the next five years, according to a recently released report form the Pelorus Group, Raritan, NJ.


There will be 117,207 call center systems installed in centers around the country by 2003, an 11.1 percent compound annual growth rate from the 69,620 installed at the end of 1998, according to the report Customer Relationship Management: A New Call Center Paradigm, released this month.


The amount of agents is expected to top 5 million over the next five years, though growth in the amount of agents will not match the pace of growth in the amount of call center systems.


The number of call center agents is expected to reach 5, 307,018 in 2003, compared to 3,305,360 at the end of 1998, a compound annual growth rate of 9.9 percent.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Agency

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Are You Really Ready for Customer Experience?

Are You Really Ready for Customer Experience?

Marketers can talk a good game about customer centricity, but actions speak louder than words.

Essentials in Content Marketing: Think like a best-selling author

Essentials in Content Marketing: Think like a best-selling ...

Imagine if all the electronic content thrown your way daily was actually printed on paper. To stand out from those piles of worthless pixels, you must offer your audiences intriguing ...

The Mobile-Email Marriage

The Mobile-Email Marriage

Marketers who considered leaving email at the altar are finding renewed passion for the channel as an ever-increasing number of customers triage, read, and click-through email on their smartphones.