Space.com Chooses ITXC for Internet Voice Connection

Share this article:
Space.com yesterday chose ITXC Corp., Beaverton, OR, to provide technology to allow the site's customers to speak with customer support agents using an Internet voice connection.


People who go to the Web site to buy Starry Night, which is a home astronomy software program published by Space.com, can click a button to be connected with a call center representative. The representative can guide the customer through the ordering process and answer questions about the software.


Space.com said offering potential customers the option of speaking to a live agent would encourage more of them to commit to making a purchase. ITXC charges for the service on a per-call basis.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Digital Marketing

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Digital Marketing

Mobile Spend Vaults 76 Percent in First Half, IAB Reports

Mobile Spend Vaults 76 Percent in First Half, ...

Overall Internet ad revenues escalate by 15% to $23 billion, also fueled by increased activity in social media and video.

Top 20 Percent Is Twice as Good at Converting as the Rest

Top 20 Percent Is Twice as Good at ...

There are five reasons elite marketers trounce the competition: testing, targeting, spending, mobilizing, and democratizing.

Ecstatic Over Programmatic

Ecstatic Over Programmatic

Ads purchased programmatically will double this year to $10 billion, and then again to $20 billion in 2016, a new study forecasts.