Space.com Chooses ITXC for Internet Voice Connection

Share this article:
Space.com yesterday chose ITXC Corp., Beaverton, OR, to provide technology to allow the site's customers to speak with customer support agents using an Internet voice connection.


People who go to the Web site to buy Starry Night, which is a home astronomy software program published by Space.com, can click a button to be connected with a call center representative. The representative can guide the customer through the ordering process and answer questions about the software.


Space.com said offering potential customers the option of speaking to a live agent would encourage more of them to commit to making a purchase. ITXC charges for the service on a per-call basis.
Share this article:
close

Next Article in Digital Marketing

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Digital Marketing

Good Descriptions Rate More Than Good Reviews

Good Descriptions Rate More Than Good Reviews

Price still rules as an online purchase influencer, says a new survey, but basic brand assets should not be ignored in online product presentations.

For CMOs, A Tale of Two Situations

For CMOs, A Tale of Two Situations

A survey of 525 chief marketers finds them voyaging between digital discovery and digital deliverance, riding out turbulent trends to positions of newfound respect.

Is Native Advertising an Evolution or a Mutation?

Is Native Advertising an Evolution or a Mutation?

Was there truth to John Oliver's rant or was the comedic host unfair in his admonishments?