Sony Online Adds Primus Self-Help Application

Share this article:
Sony Online Entertainment, which operates EverQuest, the popular Internet fantasy role-playing game, has installed a Primus self-help feature at its Station.com Web site to improve customer service, the companies said yesterday.


Visitors to Station.com can click on the site's help button to access a search engine that seeks out pre-written solutions to common problems experienced by users of Sony Online Entertainment games. After the visitor types the problem into a query blank, the engine responds with a menu of topics likely to solve the user's difficulties.


The application also allows visitors to contact support personnel by e-mail. In addition, it gives site visitors the option of e-mailing the problem -- and its solution if one is available -- to a friend.


According to San Diego-based Sony Online, Station.com supports 10 million members and approximately 396,999 EverQuest subscribers. The company also operates online versions of "Wheel of Fortune" and "Jeopardy!"


Seattle-based Primus, the company that supplied the technology for the self-help application, is a maker of customer relationship management systems.


This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions