Social Media

Banking on Customer Experience Management

Banking on Customer Experience Management

Leveraging next generation online CEM to drive business results.

The Blending of Marketing and Service

The Blending of Marketing and Service

Why social customer service must be a part of a company's marketing strategy.

The Future of Email Marketing

The Future of Email Marketing

6 trends marketers should watch to ensure long-term success with their email marketing.

Rushkoff: "Put Down the Botox and Join Real Life"

Rushkoff: "Put Down the Botox and Join Real Life" By

The media theorist riffs on brand storytelling, "The Real Housewives of Orange County," and his new book "Present Shock."

Real-Time Data That Sparkles

Real-Time Data That Sparkles By

Natural candle company Diamond Candles uses real-time social and sales data to pump up its fan base and bring in revenue.

Motel 6 Checks Social Media Off its Bucket List

Motel 6 Checks Social Media Off its Bucket List By

The hotel chain turns to Pinterest and Facebook to boost top-line growth

Q&A: Terry Young, CEO, Sparks & Honey

Q&A: Terry Young, CEO, Sparks & Honey By

Terry Young, CEO of trend-spotting agency sparks & honey, on why brands need to embrace real-time culture or get left in the dust.

Ski Campaign Lifts Travel Marketing to New Heights

Ski Campaign Lifts Travel Marketing to New Heights By

The North Lake Tahoe Marketing Cooperative took a subtle approach to its advertising initiative this past winter.

Marketing Chatter: May 2013

Marketing Chatter: May 2013

See what our Twitter followers have been getting up to this month. Follow us @dmnews.

Awareness Effort Spreads the Word on Chlamydia

Awareness Effort Spreads the Word on Chlamydia By

"Friends with benefits" is a phrase that takes on a whole new meaning when it comes to sexually transmitted diseases.

Liking Social Data

Liking Social Data By

Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

Infographic: The Rising King of Social Sales

Infographic: The Rising King of Social Sales By By

Pinterest rules over Facebook and Twitter when it comes to purchase value.

Marketing That's Easier Than the Texas Two-Step

Marketing That's Easier Than the Texas Two-Step

Master social media with this three-step approach to engaging customers in social channels.

Watch This: Comcast and DirecTV Square Off

Watch This: Comcast and DirecTV Square Off

Whatever you consider to be "must see," there's no shortage of options in digital entertainment. So, how do Comcast and DirecTV stack up against each other? Here's a quick look at how both companies fare across various marketing channels.

Think Like a Direct Marketer to Monetize Events and Buzz

Think Like a Direct Marketer to Monetize Events and Buzz

Brand marketers who take a more direct approach can capitalize on what might otherwise be missed opportunities to connect with customers.

The To Do's and the To Don'ts of Brand Engagement

The To Do's and the To Don'ts of Brand Engagement By

Brand engagement: When its good, it's really good. When it's bad? You might as well not have bothered.

Marketers Get Their Game On

Marketers Get Their Game On

Gaining behavior management skills will grow in importance as gamification continues to grow in popularity as a marketing asset.

Got Relevance?

Got Relevance? By

Social media sultan Brian Solis talks about new metrics and methods that marketers should get wise to.

House of Marley: Jammin' on Social, SEO, and Content

House of Marley: Jammin' on Social, SEO, and Content By

How can an upstart headphone manufacturer penetrate a crowded marketplace?

Which iconic luxury automobile brand has the drive to finish first?

Which iconic luxury automobile brand has the drive to finish first? By

In the luxury car market, Lincoln and Cadillac both have deeply rooted reputations—but which one has a more successful marketing strategy?

Marketing Chatter: April 2013

Marketing Chatter: April 2013

See what our Twitter followers have been getting up to this month. Follow us @dmnews.

Ben & Jerry's Serves Up Instagram Awesomeness

Ben & Jerry's Serves Up Instagram Awesomeness By

Iconic ice cream purveyor Ben & Jerry's gave its fans sweet, personal rewards with its global "Capture Euphoria" campaign.

Infographic: A Marketer's (Social) Life

Infographic: A Marketer's (Social) Life By By

Social has become a marketing mainstay, but how much do marketers use social themselves—in their career and in their personal lives? We polled our readers.

Infographic: Any Way You Want It, That's the Way You Need It

Infographic: Any Way You Want It, That's the Way You Need It By By

When it comes to communicating with brands, customers move to their own beat.

SXSW: Embracing the Crowd with a Hacker Mentality

SXSW: Embracing the Crowd with a Hacker Mentality

Brand willing to hijack their own image in order to reinvent themselves will thrive—and other observations on the ground from SXSW 2013.

Lead Management in a Social World

Lead Management in a Social World

Lead management is evolving and marketers need to figure out how to integrate social media throughout their campaigns from first touch to close of business.

Infographic: Showrooming Isn't on the Grocery List

Infographic: Showrooming Isn't on the Grocery List By By

Millennials add entertainment, not brand engagement, to their grocery shopping.

Chobani Challenges Consumers to Get Real

Chobani Challenges Consumers to Get Real By

The Greek yogurt brand looks to distance itself from competitors with a social-focused marketing campaign.

The Drill Down: Behind HP's One Million LinkedIn Followers

The Drill Down: Behind HP's One Million LinkedIn Followers By

HP's one million LinkedIn followers validates its decision to incorporate the network as a key part of its social strategy.

Determining Facebook's Face Value

Determining Facebook's Face Value	By

It seems like Facebook is always coming out with something shiny and new. Experts break down which of those tools marketers should care about.

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Delivered: Fitness Postcards

Delivered: Fitness Postcards

What's in our mailbox this month: fitness postcards from Retro Fitness, American Woman Fitness Centers, Union's United Taekwondo Academy, and Bally Total Fitness. (We're totally pumped.)

Liking Social Data

Liking Social Data

Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

Everyday Email Essentials

Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.