The University of Chicago Re-Engages Alumni Through Online Learning
The school launched AlumniU to engage former students and build relationships that will drive donations
Photo Source: The University of Chicago Alumni Association
Not every interaction generates an immediate return. Brands often have to engage target audiences multiple times to establish relationships and get them to perform desired actions.
Take the University of Chicago, for instance. The school is exploring the benefits of engaging former students through an online learning community to drive donations later down the line.
A brief history lesson
Emily Bembeneck, associate director of pedagogical innovation for the University of Chicago's Graham School, said the school's alumni weren't “super connected” to their alma mater. Bembeneck wanted to re-engage the university's alumni and create an “enduring” learning community that would remind them of the positive experiences they had on campus, which would, ultimately, help the University of Chicago meet its long-term fundraising goals.
In addition to increasing the university's bottom line, Bembeneck wanted the community to be a place where alumni from different graduating classes or degree programs could connect and where the university could collect data on their interests and habits.
As a result, the school implemented Jive's online community platform and launched its digital learning experience, AlumniU, this past September.
An introduction to digital
But getting faculty and alumni to engage with AlumniU was going to be a challenge.
Bembeneck described the University of Chicago as a “very traditional” school and said the institution didn't have any online degree programs. So, AlumniU served as an “experiment” for how faculty could participate in online, social learning to reach new audiences.
She also said that the alumni weren't used to communicating online. Before AlumniU, the main ways they could connect were through in-person events or through an online alumni page where they could watch webinars and get event information. Many internal stakeholders and alumni also weren't used to engaging in online communities like reddit. So, they associated AlumniU with social platforms they were familiar with, like Facebook. As a result, many stakeholders confused the AlumniU community for a content distribution platform, Bembeneck said.
“[The stakeholders] don't know what it means to have conversations online,” she noted during a session at the JiveWorld conference in Las Vegas.
So, the school took baby steps by providing its faculty with training and by making the online community noncommittal and straightforward for alumni.
Community engagement 101
Here's how the community worked. The University of Chicago would email alumni announcing the new AlumniU class schedule. If alumni were interested in taking a class, they could “follow” the class online. The University of Chicago would then count these follows as class enrollments and send alumni who followed the class the appropriate course materials, such as the syllabus. Students could drop in and out of the classes as they pleased.
Each class is about four to six weeks, Bembeneck said, and can cover topics ranging from fairytales to philosophy. Every week, students are asked to do three activities, like writing a blog or participating in discussion threads. There are also live and video sessions with which they can engage.
To encourage alumni to engage in conversations and create content, the University of Chicago “scaffolded” its participation opportunities, Bembeneck said, which involved following a poll. introduction, discussion question model.
In the beginning, students were asked to answer a poll question, which helped alleviate any initial tensions. “People feel like they can contribute without any judgment or any worry,” Bembeneck said.
Next, alumni were asked to introduce themselves by indicating who they were and why they were taking the class. Finally, alumni were asked to participate in more thought-out discussion questions or activities, like blogging. Bembeneck stressed the importance of having these questions and prompts be direct.
“People need structure, even when they might not think so,” she said. “They do a lot better in those kinds of environments.”
Participants could earn badges for their participation, and the university sent out class highlight emails to generate further interest.