BK's pulled commercial teaches a lesson in quality

Share this content:
BK's pulled commercial teaches a lesson in quality
BK's pulled commercial teaches a lesson in quality

Earlier this week Burger King (BK) pulled a commercial featuring Mary J. Blige singing “Crispy chicken, fresh lettuce, three cheeses, ranch dressing wrapped up in a tasty flour tortilla,” according to Gawker.  The commercial was part of a set of BK's “Exciting things are happening in Burger King” commercials featuring famous celebrities, such as David Beckham, Jay Leno and Salma Hayek.

The commercial begins with a man approaching a BK counter and asking what is in the new crispy chicken snacks. The manager is about to answer politely when Blige—now on top of a BK table, a microphone and her hand on her thigh—rudely interrupts and asks with a snap of her head and finger: “What's in the new chicken wraps?”

The lights dim, colorful concert lights come on and Blige, still standing on the table, sings the ingredients of the wrap.

What is odd about the scene is that she sings her answer as if insulted that the man asked about the contents of the wrap. She also seems uncomfortable singing the ridiculous lyrics. The Blige soulfulness is definitely lacking. Then again, can anyone love chicken wraps enough to sing soulfully about them?

I have never been a Blige fan, but even those that are can probably agree the commercial is just plain bad. While the Beckham, Leno and Hayek commercials are funny, Blige's commercial seems awkward, random and it just makes her look plain silly.

According to Gawker, a BK spokesperson said the ad was pulled due to a licensing issue. However, Blige said the spot was unfinished before publishing, according to Ad Age.

The reason I bring this up is because I hear many marketers in the industry rave about how social media allows brands the ability to create and distribute content in real-time and how the days of weeks and months of planning, brainstorming and creating campaigns are behind them.

Social media also allows mistakes to spread like wildfire. While BK recalled the ad, you can still find it online. People have even made responses to the ad (warning, the link contains strong language.)

This mishap should remind everyone that if mishaps can happen in thoroughly “well-thought out” content such as this one, it can certainly happen on quickly produced content made for social media.

DMNotes is DMN's around-the-clock blog. Yes, a blog in 2016.

Bookmark this section and follow our RSS Feed here

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above