Experts weigh in on how marketers can leverage the increasing volume of social interactions to drive engagement and sales.
The "Uncarrier" relies on social conversations to connect with prospects for its new B2B initiative.
Start thinking of social media as a massive data repository, a digitized focus group with millions of unpaid participants.
Despite how easy it is to create a Facebook or Twitter profile, social media marketing is never turnkey. Just ask Caterpillar.
How social data analysts find and create opportunities from context.
A successful call-to-action is part strategy, part magic. Mandalay Entertainment's CEO reveals his tricks of the trade.
Lassen Innovation uses business savvy and VoC to create an educational toy designed with an ear to social chatter.
Master social media with this three-step approach to engaging customers in social channels.
The voice of the customer calls marketers to action at Barclaycard, Cross Country Home Services, and JetBlue.
Companies should "listen" to customers—but action is what really matters.
Having marketers as your audience is a challenge because they're smart and know all the tricks.
"Marketing marketing to marketing." It's a little bit magic and a little bit logic—but its 100% about helping marketing professionals do their jobs better.
IBM says it can predict trends—like steampunk fashion—three to four years before they hit the mainstream through the power of social listening.
Direct Marketing News staffers report on noteworthy new products from the convention floor.
Company of the week
Data Services, Inc. meets the needs of today's data-driven marketer by providing front-end database management and data analytics platforms alongside our expertise in global contact data quality, database building and ongoing maintenance that comes with our 45+ years in business.
Spectrum Spatial attempts to make the world a small marketplace for B2B and B2C companies alike.
Intent, which tells you who, how, and when to target, is a common thread on the customer journey.
It's been a bad year for TV service providers.