Social Business Strategies Are Becoming Table Stakes

Share this article:
Social Business Strategies Are Becoming Table Stakes
Social Business Strategies Are Becoming Table Stakes

As customers become increasingly social, businesses are prioritizing their own transitions to becoming social businesses. According to a survey of more than 900 marketing and technology executives conducted by Oracle Corporation, 97% of respondents “believe it will be important for successful organizations to transition to being socially enabled enterprise.” Additionally, 72 percent say that leveraging social media will be “very important” for the future success of their organizations.

The study aimed to uncover the challenges and opportunities associated with integrating social practices and technologies into current marketing and customer engagement strategies. For example, although social business strategy is a top priority, 43% of executives surveyed expect that it will take their firms more than a year to leverage social practices and technologies throughout their businesses. According to the study, companies with 50,000 or more employees are further along in their transition to becoming social businesses. Nearly half (46%) of respondents whose companies are in the 50,000-plus employee category note that they're already socially enabled; this is compared to about one third of companies with less than 5,000 employees.

Oracle's definition of a socially enabled enterprise or social business: “an organization with social capabilities woven into the fabric of its daily business operations, from consumer marketing and sales, to customer service and research, to employee communications and collaboration.”

According to Meg Bear, group VP of Oracle Social Cloud Platform, organizations that transition to being social businesses can enhance their performance in customer service, marketing, and sales, as well as improve employee collaboration. “As this study shows, business executives now understand that creating a socially enabled enterprise can create better customer experiences, enable more responsive internal networks, and drive organizational efficiencies,” Bear said in a statement. “This combination gives organizations of all sizes a significant competitive advantage.”

Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

MediaWhiz

MediaWhiz is an online performance marketing agency that helps clients acquire customers more ...

More in Social Media

Forget Facebook, Now You Can Start Your Own Social Network

Forget Facebook, Now You Can Start Your Own ...

Spot.IM launches what it calls the "first distributed social network," free for downloading and instant activation on websites.

Harris Poll Finds Companies in Quandary Over Social Media

Harris Poll Finds Companies in Quandary Over Social ...

The data it generates can boost their bottom lines, marketers say. They just haven't figured out how to do it yet.

Will Snapchat's 'Creepy' Entry Into Advertising Endure?

Will Snapchat's 'Creepy' Entry Into Advertising Endure?

The social network that brought ephemeral picture posting to cell phones may see its new ad strategy fade just as inevitably.