Sitel Unveils Panamanian Venture

Share this article:
Teleservices firm Sitel Corp. is expanding into the Central American market in a partnership deal announced yesterday with communications provider Cable & Wireless Panama.


The two companies signed a letter of intent to build a 400-workstation contact center in Panama City. Using Sitel's contact center expertise, Cable & Wireless Panama will construct the facility, then outsource its operations to Sitel.


The contact center will provide teleservices for Cable & Wireless Panama customers. Its duties will include customer care, technical support and inbound and outbound sales.


Under the multiyear agreement, the two companies may use the facility to provide teleservices for other companies in Central America. Further terms of the agreement were not disclosed.


Sitel said it would initially staff the facility with 300 employees. The facility can expand to as many as 700 workstations.


Share this article:
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

Data Helps Wyndham Hotel Group Deliver a Five-Star Experience

Data Helps Wyndham Hotel Group Deliver a Five-Star ...

The hotel company relies on technology to ensure that its rates and inventory are in sync across platforms.

Oracle Data Cloud Floats Into View

Oracle Data Cloud Floats Into View

It merges its BlueKai capabilities with other assets to introduce Oracle Data as a Service for marketing and social.

AmEx Veteran Takes COO Role at Acxiom

AmEx Veteran Takes COO Role at Acxiom

Kerry Hatch ran American Express's OPEN business card division and led units at Starwood and Time Inc.