Siebel Releases Call Center Applications

Share this article:
Siebel Systems Inc. announced the availability yesterday of Siebel Contact Center Performance and Siebel Sales Performance for call center and sales organizations.


The applications assist with measuring call center and sales organization effectiveness. Contact Center Performance helps call centers increase cross-selling and upselling during inbound calls.


Using the applications, companies can monitor costs and organizational competence, communicate goals, provide employee training and track employee performance. Features include:


· Scorecarding and analytics.


· Communication and productivity tools for contact and sales agents.


· Performance and compensation management.


· Training and competency management.


· Employee services capabilities for administrative tasks and internal support.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

App of the Week: CardsApp

App of the Week: CardsApp

The app lets users select loyalty cards on their phone or smartwatch to display QR codes at check out time.

Rakuten Marketing Moves to a Unified Platform

Rakuten Marketing Moves to a Unified Platform

Omni experience consolidates all channel offerings into a single platform and dashboard to provide better management of the customer funnel.

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.