Sears to Close Catalog Call Center

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Sears, Roebuck & Co. said that it will close its customer service call center in Provo, UT.


The closing, scheduled for Oct. 1, will result in 365 positions being eliminated. The center handles inbound customer service calls for repairs on Sears retail and catalog products.


Employees were informed of the closing on Wednesday. Customer service calls previously handled by the Provo call center will be routed through the company's call centers in San Antonio and Austin, TX, a Sears spokeswoman said.


Two other Sears call centers in Louisville, KY, also part of the product-repair customer service division, will be consolidated without the loss of any hourly positions, the spokeswoman said. Six months ago, two other Sears call centers in Philadelphia were similarly consolidated without the elimination of any hourly workers.


The moves are part of Sears' efforts to streamline its call center operations. The company is continuing a review of its operations and will look for opportunities to create better efficiencies in the future, the spokeswoman said.


Sears, based in Hoffman Estates, IL, operates about 65 call centers nationwide.


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