servers suffer 38-minute outage

Share this article:

CRM Software-as-a-Service (SaaS) provider was down for about half an hour on Tuesday, January 6. representatives declined to comment on the failure but directed inquiries to the site, which provides information on the security and system status of According to that site, “Starting at 01/06/2009 20:39 UTC [Coordinated Universal Time] a core network device failed due to memory allocation errors… This resulted in a full service failure for all instances.”

The memory errors were also present on the “failover system,” meaning the team had to institute manual recovery steps. Most services were restored by UTC 21:17.

While a number of real-time “tweets” and blog posts bemoaned the system failure, it's not expected to hurt in the long run.

“When you build an infrastructure that's that large and complex, it will never be 100% uptime initially,” explained Denis Pombriant, managing principle of Beagle Research Group. “Outages like this don't happen very often, and I regard them as learning opportunities that companies like Salesforce need to leverage to improve their infrastructure. Is it acceptable? Probably not, but I have to compliment them on the relative transparency they have offered for customers and providing insight into the workings of the infrastructure.” updates regularly with all the steps that the company is taking to fix issues.

“If there were a vendor that was perfect, I suspect that it would have more of an effect, but there isn't a vendor that's perfect, and no competitor is perfect,” Pombriant continued. “Viewed in the context that it's an evolving technology, it appears that Salesforce resolved the problem effectively.”

Salesforce's clients include Alltel, Dr Pepper Snapple Group and Avis Budget Group.

Share this article:

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

AmEx Veteran Takes COO Role at Acxiom

AmEx Veteran Takes COO Role at Acxiom

Kerry Hatch ran American Express's OPEN business card division and led units at Starwood and Time Inc.

Red Roof Inn Turns Weather Woes Into Major Sales

Red Roof Inn Turns Weather Woes Into Major ...

The hotel chain woos stranded airline passengers with deals based on flight cancellations.

Signal Wants to Help CMOs Put Vendors to the Test

Signal Wants to Help CMOs Put Vendors to ...

The company claims its new Signal Tag can quintuple the number of A/B vendor tests marketers can do each year.