Salesforce.com servers suffer 38-minute outage

Share this article:

CRM Software-as-a-Service (SaaS) provider Salesforce.com was down for about half an hour on Tuesday, January 6.

Salesforce.com representatives declined to comment on the failure but directed inquiries to the site trust.salesforce.com, which provides information on the security and system status of Salesforce.com. According to that site, “Starting at 01/06/2009 20:39 UTC [Coordinated Universal Time] a core network device failed due to memory allocation errors… This resulted in a full service failure for all instances.”

The memory errors were also present on the “failover system,” meaning the Salesforce.com team had to institute manual recovery steps. Most services were restored by UTC 21:17.

While a number of real-time “tweets” and blog posts bemoaned the system failure, it's not expected to hurt Salesforce.com in the long run.

“When you build an infrastructure that's that large and complex, it will never be 100% uptime initially,” explained Denis Pombriant, managing principle of Beagle Research Group. “Outages like this don't happen very often, and I regard them as learning opportunities that companies like Salesforce need to leverage to improve their infrastructure. Is it acceptable? Probably not, but I have to compliment them on the relative transparency they have offered for customers and providing insight into the workings of the infrastructure.”

Salesforce.com updates trust.salesforce.com regularly with all the steps that the company is taking to fix issues.

“If there were a vendor that was perfect, I suspect that it would have more of an effect, but there isn't a vendor that's perfect, and no competitor is perfect,” Pombriant continued. “Viewed in the context that it's an evolving technology, it appears that Salesforce resolved the problem effectively.”

Salesforce's clients include Alltel, Dr Pepper Snapple Group and Avis Budget Group.

Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

MeritDirect Opens San Jose Office

MeritDirect Opens San Jose Office

A force in direct mail, the company looks to expand its digital data services with a footprint in Silicon Valley.

Neustar Decides to Hand Data Over to its Clients

Neustar Decides to Hand Data Over to its ...

AK Media Insights Pro turns data over to marketers to create business-specific aggregations, integrate offline efforts, and probe deeper into their sales funnels.

Arthur Hughes, Who Wrote the Book on Database Marketing, Dies at 86

Arthur Hughes, Who Wrote the Book on Database ...

First published in the early days of the Web, Arthur Middleton Hughes's Strategic Database Marketing remains a bible for direct marketers.