R.R. Donnelley & Sons Names New 'Customer Experience' V.P.R.R. Donnelley & Sons Co. has named Laura Jean Hughes to the new position of vice president, customer experience, for its print solutions division, the Chicago commercial printing firm said yesterday.
Hughes will help R.R. Donnelley Print Solutions attract new customers and provide consistent service to clients. The new position "supports Print Solutions' increased focus on finding solutions to help customers improve their business," R.R. Donnelley & Sons said in a statement.
Hughes previously had been director of business marketing for Commonwealth Edison, Chicago, where she was responsible for customer service, marketing communications and planning and development of the company's business marketing. Prior to Commonwealth Edison, Hughes worked at AT&T for 10 years in several marketing and management capacities in the company's Midwest region.