Royal Mail Says PIP Program Running Smoothly

Share this article:

Despite some reports to the contrary, Royal Mail said Aug. 21 that there was no sign of the "chaos" some had forecast over the introduction of new postage pricing changes.

Starting on Aug. 21, postage for mail weighing up to 1 kilogram in Britain is based on size as well as weight so that prices better reflect the costs of collecting, sorting and delivering mail. In general, Royal Mail's new pricing scheme, Pricing in Proportion, means mail is priced in three size formats: letters, large letters and packets.

While Postwatch, Britain's consumer watchdog for its postal service, said it understands the need for the new charges, it also said a recent survey it sponsored shows that post offices around the country had not done enough to communicate about the plan. As a result, the group said it is concerned that the change may not be fully understood by all customers and confusion amongst residential customers and small businesses could lead to unnecessarily long queues at post offices.

In the first week of August, Postwatch surveyed post offices throughout Britain to examine the efforts branches were making to alert customers to the new program.

Of the 307 post offices Postwatch visited, 34 percent did not display a measuring template, 37 percent were not displaying a PiP poster; and 32 percent did not have PIP leaflets available. Britain has 14,000 post offices.

Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Direct Mail

Melissa Goes to Canada

Melissa Goes to Canada

Melissa Data adds Canadian change of address processing to its cloud-based NCOA service.

Delivered: University of Chicago Mailers

Delivered: University of Chicago Mailers

What's in our mailbox this month: University of Chicago mailers. See which ones make the grade—and which ones, not so much.

Ricoh Strikes a Blow for Multichannel on a Small Scale

Ricoh Strikes a Blow for Multichannel on a ...

The company introduces a creative service to help print shops augment direct mail with email and pURL landing pages.