ROI Direct.com Guarantees E-mail Product
CustomResponse is a hosted, customized application service that enables companies to respond quickly and personally to high volumes of inbound customer e-mail. The system also manages quality and costs of online service and support. The application uses Web forms, advanced message routing and a Web interface to improve both the speed and accuracy of e-mail responses.
"Anyone who sees CustomResponse in action recognizes immediately how it can benefit their business," said Tom Dunn, senior vice president of field operations at ROI Direct.com, San Francisco. "By adding the guarantee, we're challenging every business that isn't already using an e-mail management system to get one."