Retail

The In-store Impact of Customer Analytics

The In-store Impact of Customer Analytics By

Levi's, J.Crew, and Williams-Sonoma discuss the impact digital channels and data strategies have on their retail sales.

Coke Sets Retailers A-Twitter

Coke Sets Retailers A-Twitter By

The beverage company's Retailing Research Council unveils a social media game plan to attendees of the NRF Big Show in New York.

New Target Demographic: A Buncha Dudes

New Target Demographic: A Buncha Dudes By

Marketers working in the retail clothes industry should realize is there's a growing demographic of men who are developing a nascent interest in looking like adults, don't know where to start, and will turn online for advice.

Epsilon goes omnichannel with its acquisition of Hyper Marketing

Epsilon goes omnichannel with its acquisition of Hyper Marketing By

Epsilon, the marketing services division of Alliance Data Systems, has agreed to acquire Hyper Marketing for approximately $460 million.

Beauty product retailers tick all the boxes, but only one passes the sniff test

Beauty product retailers tick all the boxes, but only one passes the sniff test By

At first blush, The Body Shop and Bath & Body Works homepages have little to distinguish one from the other—but it's a similarity that's only skin deep.

A showrooming they will go!

A showrooming they will go! By

In-store comparison shopping via smartphone is predicted to rise this holiday season. But savvy retailers are starting to use mobile technology to keep showroomers' dollars in their stores.

Infographic: Email marketing continues to hook consumers

Infographic: Email marketing continues to hook consumers By By

A Listrak/Harris Interactive study finds that men and women are about equally responsive to email marketing.

Should retail CMOs own the customer experience?

Should retail CMOs own the customer experience? By

Retailers struggle to decide who should control customer experience in a multichannel world, says a new study.

Infographic: Unwrapping holiday shopping preferences

Infographic: Unwrapping holiday shopping preferences By By

Brands home in on how and when to target holiday shoppers.

Mattress match-up finds one marketing strategy sleep-deprived in key areas

Mattress match-up finds one marketing strategy sleep-deprived in key areas By

When it comes to social media and online video, snooze professionals Serta and Sealy Corporation engage consumers with varying degrees of success.

Walgreen's loyalty program debut intensifies drugstore loyalty battle

Walgreen's loyalty program debut intensifies drugstore loyalty battle By

Balance Rewards launches at 7,900 stores this week, making it the most widely available loyalty program at drugstore chains.

Banking titans compete for consumer loyalty and trust in an era of increased bank fees

Banking titans compete for consumer loyalty and trust in an era of increased bank fees

Two of the largest U.S. retail banks, Chase and Citibank, have attempted to retain customers and acquire new ones by rebuilding trust and boosting brand loyalty through cohesive marketing across their respective websites, in-store creative, direct mail, email, loyalty marketing, and social media channels.

Online marketing best practices: Internet retail and B2C

Online marketing best practices: Internet retail and B2C

In any online marketing role you often have performance targets set both in terms of volume and cost-per-action. But many online marketers struggle with how to measure lifetime customer value.

Fashion e-commerce platform Kitsy Lane to provide small-business marketing solutions

Fashion e-commerce platform Kitsy Lane to provide small-business marketing solutions

Kitsy Lane, an e-commerce platform for small fashion businesses and entrepreneurs, launched July 24.

Best Buy Canada selects Stibo Systems

Best Buy Canada selects Stibo Systems By

Best Buy Canada has selected Stibo Systems to optimize its online and mobile e-commerce sites.

Giant specialty supermarket chains attract similar consumers on different marketing levels

Giant specialty supermarket chains attract similar consumers on different marketing levels By

We rate Whole Foods vs. Trader Joe's: Which brand has its marketing shelves fully stocked?

Toys "R" Us to launch enhanced rewards program

Toys "R" Us to launch enhanced rewards program By

Toys "R" Us today announced an enhanced "Rewards 'R' Us" customer loyalty program, along with a new MasterCard co-branded credit card through GE Capital Retail Bank.

Mattel launches mobile site

Mattel launches mobile site By

Toy company Mattel launched its first ever mobile-optimized website on June 26.

Sweet summer retail strategies

Sweet summer retail strategies

With summer just around the corner and consumers planning those much-needed vacations, brands should be preparing to make the most of retail experiences that consumers will be encountering on boardwalks, in theme parks and at tourist destinations across America.

Gilt founder: Social is key to e-commerce growth

Gilt founder: Social is key to e-commerce growth

High-end design and functionality are essential to high-end e-commerce websites. So said Alexis Maybank, founder and CSO of Gilt Groupe, at the Internet Retailer Conference & Exhibition on June 7.

Channel IQ launches e-commerce directory

Channel IQ launches e-commerce directory

Channel IQ launched what it calls the first ever e-commerce directory designed to foster relationships between retailers and manufacturers.

CMO's marketing strategy bears fruit

CMO's marketing strategy bears fruit

After working with fast-food companies earlier in his career, Steve Thomas is now trying a healthier approach. Or at least one with more fruit.

No stopping e-shopping

No stopping e-shopping

E-commerce channels shape online shopping trends.

Is Amazon an ally of the retail industry? Readers respond

Is Amazon an ally of the retail industry? Readers respond

Is Amazon an ally of the retail industry? Readers respond to the June Gloves Off question.

Selling social IRL

Selling social IRL By

Can online social media drive sales in real life?

The customer is king

The customer is king By

If a user doesn't like your e-commerce site, they're not likely to buy. It's that simple. At least that's the buzz at SuiteWorld 2012.

Gap launches digital and social campaign

Gap launches digital and social campaign By

Gap launched a digital and social marketing campaign May 10, said Rachel Tipograph, global director of digital and social media at the Gap. The "Be Your Own T" campaign accompanies the launch of a new t-shirt collection and includes several digital experiences, including a Facebook initiative.

Study: 42% of Americans use social media to shop

Study: 42% of Americans use social media to shop By

A new study from Leo Burnett found that 42% of Americans ages 18 to 49 used social media sites like Facebook and YouTube as part of their shopping experience within the past year.

Sears personalizes with hyper-local e-commerce sites

Sears personalizes with hyper-local e-commerce sites By

Sears Holdings Corp. launched hyper-local shopping sites for all of their U.S. locations May 7, an initiative that's intended to drive online consumers into Sears stores, said Tom Aiello, division VP of marketing at Sears Holdings Management Corporation.

Express launches NEXT loyalty program

Express launches NEXT loyalty program

Apparel retailer Express launched a loyalty program titled Express NEXT, which will allow customers to earn points not only for what they buy, but also for engaging with the company through social media, said Jim Thompson, Director of CRM at Express.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:


Company of the week


R2C Group

R2C creates, produces, distributes and measures messages that inspire and compel consumers to do something with a brand to drive commercial advantage. The full-service advertising agency specializes in creative, production, media, analytics and performance.

Find out more here »

Featured Articles

Delivered: Fitness Postcards

Delivered: Fitness Postcards

What's in our mailbox this month: fitness postcards from Retro Fitness, American Woman Fitness Centers, Union's United Taekwondo Academy, and Bally Total Fitness. (We're totally pumped.)

Liking Social Data

Liking Social Data

Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

Everyday Email Essentials

Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.