Remedy Debuts CRM Tool for Government

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Remedy, a provider of information technology service management and customer relationship management solutions, has introduced Remedy Citizen Response, a dedicated CRM solution for government agencies.


The new application, an extension Remedy Customer Support software, automates the process of tracking constituent inquiries from request to response to resolution. Citizen Response improves a government agency's ability to serve its constituents while lowering support costs, according to Remedy.


Government agencies can use Citizen Response to log and track issues, suggestions and information requests submitted by constituents in person, by phone, e-mail or the Web; analyze and route inquiries by the type of interaction -- government-to-citizen, government-to-business or government-to-government; allow agents to respond to inquiries and deliver step-by-step resolutions in a timely manner; reduce call volume through Web-based self-service features and e-mail management; and quickly adapt to changing regulations to meet citizen needs and expectations.


The product costs $30,000, which includes three user licenses. Additional licenses can be purchased at $2,000 per user.


For more information, call 650/919-5406.


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