Refer-A-Friend

Fact Versus Fiction: Shedding Referral Marketing's Old Myths

Fact Versus Fiction: Shedding Referral Marketing's Old Myths

It's time for marketers to shed their misconceptions of referral marketing as a low-volume, low-impact awareness strategy.

12th Man Marketing

12th Man Marketing

Influencers are valuable, but it's the everyday advocates who are the bread and butter of referral marketing programs.

Are You Keeping Score?

Are You Keeping Score?

What marketers need to know about Net Promoter Score.

Turning Loyal Customers Into Brand Evangelists

Turning Loyal Customers Into Brand Evangelists

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Customer loyalty and brand evangelism is all about engagement, whether you're a regional brand or a national corporation.

Q&A: Jessica Bohm, director of marketing, Folicia.com

Q&A: Jessica Bohm, director of marketing, Folicia.com

Jessica Bohm, Folica.com director of marketing, shares insights into the hair care e-commerce brand's highly successful customer referral program.

So many channels, so few quality leads

So many channels, so few quality leads

Want to reach prospects and cultivate leads? The choices are overwhelming. Marketers have to make educated choices—and the occasional leap of faith.

To Yelp or not to Yelp?

To Yelp or not to Yelp?

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Yelp is viewed as a valuable resource to many consumers. It's a way to find places customers didn't know existed, or to make sure that Ramen place around the corner is up to snuff. But for many business owners hoping to advertise, Yelp can be a precarious place.

ESET deploys forward-to-a-friend emails to boost sales and customer acquisition

ESET deploys forward-to-a-friend emails to boost sales and customer acquisition

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Looking to spread the word about its services, ESET decided to create a program that would turn its loyal customers into product evangelists.

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