Refer-A-Friend

Turning Loyal Customers Into Brand Evangelists

Turning Loyal Customers Into Brand Evangelists By

Customer loyalty and brand evangelism is all about engagement, whether you're a regional brand or a national corporation.

Q&A: Jessica Bohm, director of marketing, Folicia.com

Q&A: Jessica Bohm, director of marketing, Folicia.com

Jessica Bohm, Folica.com director of marketing, shares insights into the hair care e-commerce brand's highly successful customer referral program.

So many channels, so few quality leads

So many channels, so few quality leads

Want to reach prospects and cultivate leads? The choices are overwhelming. Marketers have to make educated choices—and the occasional leap of faith.

To Yelp or not to Yelp?

To Yelp or not to Yelp? By

Yelp is viewed as a valuable resource to many consumers. It's a way to find places customers didn't know existed, or to make sure that Ramen place around the corner is up to snuff. But for many business owners hoping to advertise, Yelp can be a precarious place.

ESET deploys forward-to-a-friend emails to boost sales and customer acquisition

ESET deploys forward-to-a-friend emails to boost sales and customer acquisition By

Looking to spread the word about its services, ESET decided to create a program that would turn its loyal customers into product evangelists.

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Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

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Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.