Qwest Pays $1.5 Million To End FCC Slamming Inquiry

Share this article:
Qwest Communications International Inc. said last week it settled slamming complaints issued by the Federal Communications Commission by making a payment of $1.5 million.


The telecommunications company said the accusations of slamming -- switching customers' phone service without their permission -- resulted from instances that occurred more than a year ago, before Qwest instituted an array of slamming protections.


The FCC last year sought $2 million in fines from Qwest for allegedly slamming 30 consumers. The agency accused Qwest, Denver, and a company it acquired, LCI International Telecom Corp., of falsifying letters to authorize the switching of long-distance service.


In addition to introducing more monitoring procedures to verify its sales, Qwest also fired several of its sales agents and telemarketing agencies last year when it began investigating the complaints.


Earlier this year Qwest paid $175,000 to settle a lawsuit filed by the Arizona attorney general, alleging that the company slammed consumers in that state.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Publicis Constructs Pan-Agency Marketing Platform With Adobe

Publicis Constructs Pan-Agency Marketing Platform With Adobe

Riding on the Adobe Marketing Cloud, the Always-On Platform aims to unite all Publicis Agencies around delivering cross-channel efficiencies to clients.

Mohegan Sun Bets on an Integrated Customer Experience

Mohegan Sun Bets on an Integrated Customer Experience

Casino and entertainment destination Mohegan Sun went all-in and overhauled its website to improve its guest experience online and on-site. The casino's payoff was big.

Former Lenovo Executive to Head Digital Marketing at Interakt

Former Lenovo Executive to Head Digital Marketing at ...

Elijah Degen brings 15 years of experience to his new role at the digital agency.